Corona Virus: advice for patients

The government has announced that dental practices can open from 8th June 2020 provided that they are safe to do so in accordance with guidelines surrounding Covid-19.

Cleveland Orthodontics is working as quickly as possible to make the required changes to our premises and our working patterns so that patients and staff are safe. This includes sourcing the correct PPE which is currently of limited availability.

We will announce the opening of our practice as soon as we are in a position to deliver treatment safely. When our doors open, the service will be different in some respects. In due course we will provide all of our patients with a ‘welcome back’ letter explaining how our service will run.

We would like to thank all of our patients for bearing with us while we adjust to the new situation and we look forward to seeing you in the coming months.

In the meantime, please could patients observe the advice below.

  • Please do not attend the practice premises
  • All routine appointments are cancelled until further notice
  • If you have a problem with your braces, please telephone the practice:
    • We may be able to give you advice over the phone about how to deal with your brace problem
    • See below for links on how to keep braces healthy and how to deal with brace problems from home
    • Video consultations will soon be available so that we can provide one-to-one basis with our health care professionals.
    • We will contact ALL of our patients in due course both via email and by telephone.
    • Keep checking this website and social media platforms for updates

FAQ for patients of Cleveland Orthodontics undergoing orthodontic treatment during COVID-19 pandemic

Cleveland Orthodontics is following guidelines set out by the Chief Dental Officer of England, the British Dental Association and the British Orthodontic Society

How to keep braces clean and healthy.

What to do if you have problems with your brace.

If you have been recently referred to our practice by your dentist:

  • No new patients can be seen for the present time.
  • Your referral will be kept on file at the practice.
  • As soon as the guidance changes, we will send an appointment for you.
  • Video consultations will soon become available so that we can provide advice where possible.

If you are about to have your brace fitted:

  • Braces cannot be fitted until further notice.
  • We will contact you for an appointment to start your treatment once this guidance changes.
  • Video consultations will soon be available so that you can contact our practice directly.

If you have a brace on already:

  • We will contact you soon to rearrange your appointment for a later date as only emergency appointments can be provided at the moment.
  • Information will be sent to all patients on how to keep braces clean and in condition
  • If there is a problem with your brace, we may be able to provide an emergency appointment to see you: however, this will only to be to make your brace safe and comfortable.

If you were to have your brace removed soon:

  • Braces cannot be removed at the present time.
  • Information will be sent to all patients on how to keep braces clean and in condition
  • We will arrange to have your braces removed as soon as this guidance changes.
  • We understand that these measures will be upsetting especially for those who were looking forwards to starting the treatment and those who are nearly at the end of their treatment.

We hope that the situation will resolve soon and that we can resume our normal orthodontic service as soon as possible.

Thank you.