FAQ for patients of Cleveland Orthodontics undergoing orthodontic treatment during COVID-19 pandemic

How do I decide whether I need an emergency appointment to see my orthodontic clinician?

Patients can normally encounter various problems with their braces while undergoing orthodontic treatment. The majority of these issues are minor, will not compromise the progression of their treatment and can be addressed at your next appointment with your orthodontic clinician.

In the first instance, if you experience a problem with your brace you are advised to follow the instructions to manage breakages/irritation/discomfort that were provided by your one of our team when you had your brace fitted. If however, you are experiencing pain and a high level of discomfort, we would advise you to contact our practise for further advice.

Please note as of Monday 23rd March 2020, Public Health England has instructed the public to stay at home, except for very limited purposes. In these current circumstances, when you contact us you may be provided with advice via telephone initially and informed of ways to manage your problems at home. We will be able to further advise you and inform you if it is appropriate, if it is necessary for you to be seen or travel and where you can access treatment to see a clinician to address your brace.

Alternatively, you can refer to our website www.clevelandorthodontics.com which has further information on emergencies as well as video guides.

Can I have telephone/video advice with an orthodontic clinician?

Please note as of Monday 23rd March 2020, website videos for further advice relating to the care of your braces.

How do I look after my braces in the meantime, if I cannot see my orthodontic clinician?

To reduce the need for emergency appointments and a potential increase in the duration of your treatment, it is very important that you look after your braces in terms of maintaining a high standard of oral hygiene and avoiding breakages.


  • Avoid hard, sticky and chewy sweets and foods. Remember to cut up foods such apples, carrots and crusty bread before eating them.
  • Avoid sticky, chewy or hard sweets, mints and sugared chewing gum
  • Preventing damage to the tooth enamel and gums
  • Avoid sugary snacks/drinks between meals and at bedtime
  • Avoid fizzy drinks (including diet drinks and sports drinks) and large amounts of fruit juice
  • Brush your teeth for 2 minutes at least twice a day with a fluoride toothpaste
  • Rinse your teeth at a separate time to tooth brushing with a alcohol free fluoride mouthwash on a daily basis